Welcome to the Expertsonline.tv
Help page.
If you are experiencing Technical problems, please check the
Frequently Asked Questions (FAQs) below.
Alternatively, please contact our Technical Support team at
support@expertsonline.tv
When you email us, please try and supply
us with as much information as possible about your problem,
as it will help us to answer your query quickly and accurately.
Apple Mac Users
Expertsonline is Mac compatible but for the best
experience we recommend the following:
- Use Safari as your browser (the site is not fully tested in
Firefox)
- Ensure you have Flip4Mac installed to use the video and audio
content
If you do not have Flip4Mac -
click here to download this software for FREE
I am already a member - how do I login? If you have already registered, you need to login on the members area. You can either do this by clicking the link on the main homepage in the top right hand corner - or, alternatively, click here How do I claim my FREE Bonuses? If you have not yet received your FREE Bonuses - please email info@expertsonline.tv with your full name and details of when you subscribed What is my username?
Your username is the email address you gave us when you registered.
What do I do if I have forgotten my password?
Please click on the forgot your password? link under the login box and you will be sent a password. You will need to enter the email address that you provided when you registered.
Why do I get the message 'The supplied login was invalid'?
This indicates a username problem. Your username is the email address that you gave to us when you registered.
Please note that usernames are case sensitive and should be in lower case. Ensure the Caps Lock is off and try again.
If you are still experiencing problems, please email us
stating the username and password that you are trying to use
and what happens when you try to login.
Why do I get the message 'The supplied password was invalid'?
This indicates a password problem. Your password is the one
you entered when registering.
Please note passwords are case sensitive
and should be lower case. Ensure the Caps Lock is off and
try again.
If you are still experiencing problems, please email us stating the username and password that you are trying to use
and what happens when you try to login.
How can I use the website?
To view content on Expertsonline.tv you will be required to
register free with our service. To do this, click on Register
on the top navigation bar. You will receive a confirmation
of your username and password by email.
What do I need to use the Expertsonline.tv site?
To view video content on Expertsonline.tv, you will require
a moderately fast PC or Apple Macintosh with:
An Internet connection
An activated sound card
RealPlayer, Quicktime or Windows Media Player software
How can I get RealPlayer or Windows Media Player?
These players are available for you to download free of charge.
Click on the images below to download the player of your choice.
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What do these symbols
signify? |
Content on Expertsonline.tv is available in video, audio
or text format and they are indicated by the following symbols:
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Video |
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Audio
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Text story or transcript |
How can I access older content that is no longer on the front
page?
To access older content, you can either use the Archive or
use the Search Facility.
More Content - view all of our archive
The front page of the website has a mini archive showing different
archived content. To see the full archive please click the
"More Content" link on the top navigation bar.
Search
To search for content on a particular person, enter their
name in the Search box on the right hand side and then click
on Go.
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